🧠 Empathy & Confidence

Insights, Ideas, Illustrations

Financial Bias and Judgement: A Call to Action

In the financial services industry, biases often influence the assumptions we make about why people lack financial security or stability. Th

3 Fresh Ways to Tackle Financial Stress This Mental Health Awareness Week

As we delve into Mental Health Awareness Week, it's a great time to explore how our financial health impacts our mental wellbeing. Almost...

We Took Over the UK House of Lords: Gender Investment Gap

Last week, I had the privilege of joining MPs and a select group of thought leaders in finance, business, investing and technology for a...

How Financial Empathy Can Help Financial Services

In the realm of customer service, particularly within financial sectors such as banking and utilities, the emotional experiences of...

Financial Wellbeing: A Holistic Approach for Advisers and Coaches

Financial advisers, business coaches and accountants frequently encounter the challenge of clients not following through on sound...

Supporting a Friend in Debt: A Compassionate Guide

In this article we address why people do not seek debt help by using the behaviour change COM-B model from behavioural psychology. When a...